SERVICES PROVIDED AT OUR CUSTOMER SERVICES COUNTER |
- General Enquiry
| - Such as bill amount, meter reading, account balance and non-receipt of bills.
- For enquiry, please provide contract account number
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- Application for Electricity Supply
| Procedures: - Customer to approach the Customer Service Counter
- The following documents are to be provided : Copy of NRIC, Registered Sales & Purchase Agreement/Land Title/Tenancy Agreement/Offer Letter where applicable, Consent Letter from Partner (if any), Business Registration (if under a company name), Company Stamp
- The contract can only be signed by the rightful owner
- Settlement of any outstanding bill where relevant
- Payment of Collateral Deposit under the new contract
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- Change of Name for Contract for Supply of Electricity
| All customers are required to change the name on the contract as soon as they buy or rent a premise. Procedures is as (2) above. |
- Request for Meter Testing
| - Customer may telephone, walk-in or write to Syarikat SESCO Berhad
- Contract account number should be provided
- A Meter-Testing Fee of RM10 will be charged if the meter is found to be accurate.
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- Disconnection and Reconnection of Electricity Supply upon Request
| - Customer may walk-in or write to Syarikat SESCO Berhad
- Contract account number and a copy of NRIC should be provided
- The letter must be signed by the registered customers only.
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- Refund of Collateral Deposit
| - The original deposit receipt shall be surrendered
- Should the original deposit receipt be lost, a Letter of Indemnity, affix with a RM3.00 Setem Hasil, shall be signed.
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