1. General Enquiry
  • Such as bill amount, meter reading, account balance and non-receipt of bills.
  • For enquiry, please provide contract account number
  1. Application for Electricity Supply

  • Customer to approach the Customer Service Counter
  • The following documents are to be provided : Copy of NRIC, Registered Sales & Purchase Agreement/Land Title/Tenancy Agreement/Offer Letter where applicable, Consent Letter from Partner (if any), Business Registration (if under a company name), Company Stamp
  • The contract can only be signed by the rightful owner
  • Settlement of any outstanding bill where relevant
  • Payment of Collateral Deposit under the new contract
  1. Change of Name for Contract for Supply of Electricity

All customers are required to change the name on the contract as soon as they buy or rent a premise.

Procedures is as (2) above.

  1. Request for Meter Testing

  • Customer may telephone, walk-in or write to Syarikat SESCO Berhad
  • Contract account number should be provided
  • A Meter-Testing Fee of RM10 will be charged if the meter is found to be accurate.
  1. Disconnection and Reconnection of Electricity Supply upon Request

  • Customer may walk-in or write to Syarikat SESCO Berhad
  • Contract account number and a copy of NRIC should be provided
  • The letter must be signed by the registered customers only.
  1. Refund of Collateral Deposit

  • The original deposit receipt shall be surrendered
  • Should the original deposit receipt be lost, a Letter of Indemnity, affix with a RM3.00 Setem Hasil, shall be signed.


Please submit the relevant forms through post, or, fax, to the relevant stations for customer requests, or Email to the following:

Kuching : - Billing enquiries, Single customer applications - Technical enquiries, Housing, Commercial & Industrial Projects

Sri Aman :

Sarikei :

Sibu :

Bintulu :

Miri :

Limbang :


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