Monday to Friday
|Regions||Payment Counter||Customer Services Counter|
|Kuching - Pending||8:00 a.m. - 4:00 p.m.||8:00 a.m. - 4:00 p.m.|
|Kuching - Satok||8:00 a.m. - 4:00 p.m.||8:00 a.m. - 4:00 p.m.|
|Sri Aman||8:00 a.m. - 11.30 a.m. |
12:30 p.m. - 2:30 p.m.
|8:00 a.m. - 5:00 p.m.|
|Sarikei||8:00 a.m. - 2:30 p.m.||Office hours|
|Sibu - Office||8:00 a.m. - 4:00 p.m.||7:30 a.m. - 11:30 a.m. |
12:30 p.m. - 4:40 p.m.
|Sibu - Civic Center||8:00 a.m. - 4:00 p.m.||7:30 a.m. - 11:30 a.m. |
12:30 p.m. - 4:40 p.m.
|Bintulu||8:00 a.m. - 3:00 p.m.||8:00 a.m. - 3:00 p.m.|
|Miri||8:00 a.m. - 4:00 p.m.||8:00 a.m. - 4:00 p.m.|
|Limbang||8:00 a.m. - 11:30 a.m. |
12:30 p.m. - 2:30 p.m.
(Mon - Thur)
8:00 a.m. - 11:30 a.m.
|Lawas||8:00 a.m. - 2:30 p.m.||Office hours|
|Customer Service counters provide the following services: |
- Bill enquiries
- Change of name for electricity supply contract
- Application for meter testing
- Signing of electricity contract
- Disconnection and reconnection of electricity supply
EASY WAY OF PAYMENT :
Holders of GIRO accounts with Bank Simpanan Nasional can now apply to pay electricity bills by GIRO transfer. For more details on other method of payment, please refer to Payment Method.
The customer is required to provide access to the meter-reader to read and check the meter once every 2 months. For meters that cannot be read, a system estimate will be applied. It your READ TYPE in your bill indicates ESTIMATE, please call Bill Enquiry Section for an appointment to read your meter.
The Corporation introduced the Hand Held Billing System on 5th April 1999 in its Kuching Station. This note is intended to explain briefly about the system.
|What is Hand Held Billing System? |
This involves taking Consumers Meter Reading at the premise, using a Hand Held Computer and at the same time, print the electricity bill via portable printer connected to the Computer. This process is done on the spot; ie. at the Consumer's premise and it takes approximately 15 seconds. For cases of inaccessibility to the meter because the house gate or Meter Cabinet is locked, the bills will be estimated based on previous historical record.
|If Consumers wish to amend their electricity bill because of over or under-estimate, they may provide the actual meter reading and come to our Service Counter for the adjustment & amended bill. The Corporation may need to verify the meter as necessary.|
|Stealing Electricity is a crime.|
If you are found stealing electricity, then :
1. Your electricity supply shall be disconnected immediately.
2. The estimated arrears of electricity undercharged shall be calculated and backdated up to six (6) years.
3. Criminal proceedings shall be initiated.
PENALTY : 2 years imprisonment.
4. Five thousand ringgit fine. (RM5,000)
5. Under Section 34 of the Electricity Ordinance (Sarawak, Chapter 137), states that the condition where the burden of proved can be shifted from the prosecutor to the defendant.
|How to report ? |
You may report theft to the nearest Regional manager, District Engineer or by writing in to :
The Managing Director,
and marking on the envelope "Personal and Confidential".
|Power outage is considered an emergency and we strive to restore electricity supply back to normal as quickly as possible. |
|During thunder storms, power failure can happen if lightning strikes on power equipment or a tree branch falls on electric wire.|
|Power failure can also happen if an excavator hits an underground power cable, or a crane hitting overhead line.|
When there is a power failure, do not hesitate to call us. We care for our customers.
Our power supply can be restored more quickly if you follow this checklist before calling :
| 1. Are all your lights out? If only some of your lights are not functioning, then most probably the problem is a blown fuse at your own switchboard.|
2. If none of your lights or power points are working, check whether your neighbours have electricity. At night, observe whether the street and neighbouring houses are in complete darkness. If your neighbours have supply, look at your circuit breaker.
3. If fuses and circuit breakers are not the causes of the problem, then look outside for damage of power line. All fallen power lines must be treated as potential danger.
4. Call SESCo standby service. The telephone number of this service is also available on your electricity bill and telephone directory. Give your exact address and location to us. Accurate reporting of your problem will help us to help you to get your supply back soonest.
5. Switch off all your appliances which were in use before the supply failed. Should you decide to use candle or kerosene light, make sure they are out of reach of children or pets.
USING ENERGY WISELY
(This information is taken from a booklet distributed by the SESCO Customer Service, Kuching)
This booklet is designed to give you information about how much energy your household appliances use and how much they cost to operate each month. The figures represent the average energy consumption of a family of four.
Please keep in mind that these figures are only estimates. The actual consumption of your appliances may vary greatly, depending on such things as size of your family, the size and age of your appliances, and how often they are used.
The cost figures used in this booklet are based on average cost of $0.29 per kilowatt hours (kwh) of electricity. Additional information can be obtained by contacting SESCO, Head Office, Customer Service Department, Kuching or our local SESCO Regional Offices
The list provided may not include all of the electrical appliances you use. If your appliance is not listed in the chart or if the wattage is different, you can determine the approximate operating cost if you know three things :
Wattage of the appliance (usually found in a metal plate or etched into the appliance).
Number of hours you use your appliance.
Amount you pay per kilowatt-hour for electricity.
When you have these three numbers, use the following formula to find the cost of using your appliance.
e.g A 130 watts TV set is used for 5 hours daily. There fore the cost of using the TV set daily would be
130 x 5
x 0.29 (on average cost) = 0.19 cent
Assuming that the usage is constant, the cost for using TV set for a month (assume 30 days) would be
0.19 cent x 30 days = $5.70
For further detail on our tariffs, please visit the Tariff Rate page.
Labels: customer care