SESCO Counter Operation Hours


Monday to Friday

Regions Payment Counter Customer Services Counter
Kuching - Pending 8:00 a.m. - 4:00 p.m. 8:00 a.m. - 4:00 p.m.
Kuching - Satok 8:00 a.m. - 4:00 p.m. 8:00 a.m. - 4:00 p.m.
Sri Aman 8:00 a.m. - 11.30 a.m.
12:30 p.m. - 2:30 p.m.
8:00 a.m. - 5:00 p.m.
Sarikei 8:00 a.m. - 2:30 p.m. Office hours
Sibu - Office 8:00 a.m. - 4:00 p.m. 7:30 a.m. - 11:30 a.m.
12:30 p.m. - 4:40 p.m.
Sibu - Civic Center 8:00 a.m. - 4:00 p.m. 7:30 a.m. - 11:30 a.m.
12:30 p.m. - 4:40 p.m.
Bintulu 8:00 a.m. - 3:00 p.m. 8:00 a.m. - 3:00 p.m.
Miri 8:00 a.m. - 4:00 p.m. 8:00 a.m. - 4:00 p.m.
Limbang 8:00 a.m. - 11:30 a.m.
12:30 p.m. - 2:30 p.m.
(Mon - Thur)

8:00 a.m. - 11:30 a.m.
1:30 p.m. - 2:30 p.m.
(Fri)

Office hours
Lawas 8:00 a.m. - 2:30 p.m. Office hours
Customer Service counters provide the following services:
- Bill enquiries
- Change of name for electricity supply contract
- Application for meter testing
- Signing of electricity contract
- Disconnection and reconnection of electricity supply

EASY WAY OF PAYMENT :
Holders of GIRO accounts with Bank Simpanan Nasional can now apply to pay electricity bills by GIRO transfer. For more details on other method of payment, please refer to Payment Method.



METER READING

The customer is required to provide access to the meter-reader to read and check the meter once every 2 months. For meters that cannot be read, a system estimate will be applied. It your READ TYPE in your bill indicates ESTIMATE, please call Bill Enquiry Section for an appointment to read your meter.



HAND HELD BILLING SYSTEM

Introduction

The Corporation introduced the Hand Held Billing System on 5th April 1999 in its Kuching Station. This note is intended to explain briefly about the system.

What is Hand Held Billing System?

This involves taking Consumers Meter Reading at the premise, using a Hand Held Computer and at the same time, print the electricity bill via portable printer connected to the Computer. This process is done on the spot; ie. at the Consumer's premise and it takes approximately 15 seconds. For cases of inaccessibility to the meter because the house gate or Meter Cabinet is locked, the bills will be estimated based on previous historical record.

If Consumers wish to amend their electricity bill because of over or under-estimate, they may provide the actual meter reading and come to our Service Counter for the adjustment & amended bill. The Corporation may need to verify the meter as necessary.



IS IT WORTH IT ? : STEALING ELECTRICITY

Stealing Electricity is a crime.

If you are found stealing electricity, then :
1. Your electricity supply shall be disconnected immediately.
2. The estimated arrears of electricity undercharged shall be calculated and backdated up to six (6) years.
3. Criminal proceedings shall be initiated.
PENALTY
: 2 years imprisonment.
4. Five thousand ringgit fine. (RM5,000)
5. Under Section 34 of the Electricity Ordinance (Sarawak, Chapter 137), states that the condition where the burden of proved can be shifted from the prosecutor to the defendant.
How to report ?

You may report theft to the nearest Regional manager, District Engineer or by writing in to :

The Managing Director,
SESCO
P.O Box 149,
93700 Kuching.

and marking on the envelope "Personal and Confidential".
Your identity will be strictly kept confidential.

What to do in case of power failure?

Power outage is considered an emergency and we strive to restore electricity supply back to normal as quickly as possible.

Power Interruptions
During thunder storms, power failure can happen if lightning strikes on power equipment or a tree branch falls on electric wire.
Power failure can also happen if an excavator hits an underground power cable, or a crane hitting overhead line.

When there is a power failure, do not hesitate to call us. We care for our customers.


Our power supply can be restored more quickly if you follow this checklist before calling :
1. Are all your lights out? If only some of your lights are not functioning, then most probably the problem is a blown fuse at your own switchboard.

2. If none of your lights or power points are working, check whether your neighbours have electricity. At night, observe whether the street and neighbouring houses are in complete darkness. If your neighbours have supply, look at your circuit breaker.

3. If fuses and circuit breakers are not the causes of the problem, then look outside for damage of power line. All fallen power lines must be treated as potential danger.

4. Call SESCo standby service. The telephone number of this service is also available on your electricity bill and telephone directory. Give your exact address and location to us. Accurate reporting of your problem will help us to help you to get your supply back soonest.

5. Switch off all your appliances which were in use before the supply failed. Should you decide to use candle or kerosene light, make sure they are out of reach of children or pets.




Telephone numbers of SESCO standby/emergency services :

KUCHING

082-333111

SRI AMAN

083-322080

SARIKEI

084-654242

SIBU

084-334566

BINTULU

086-335237

MIRI

085-661111

LIMBANG

085-211350




USING ENERGY WISELY
(This information is taken from a booklet distributed by the SESCO Customer Service, Kuching)

Know Your Home Appliances Energy Consumption & Operating Cost

This booklet is designed to give you information about how much energy your household appliances use and how much they cost to operate each month. The figures represent the average energy consumption of a family of four.

Please keep in mind that these figures are only estimates. The actual consumption of your appliances may vary greatly, depending on such things as size of your family, the size and age of your appliances, and how often they are used.

The cost figures used in this booklet are based on average cost of $0.29 per kilowatt hours (kwh) of electricity. Additional information can be obtained by contacting SESCO, Head Office, Customer Service Department, Kuching or our local SESCO Regional Offices

Food Preparation


Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Blender3000.630.18
Bread Toaster8004.81.39
Coffee Maker90013.53.92
Dishwasher (1 load/day)130035.110.18
Electric oven/Gas Cooker :-


- heating element : bottom12006.01.74
- heating element : top8004.01.16
- grill18009.62.78
- hot plate150022.56.53
Kettle2000308.70
Microwave Oven145014.794.29
Mixer1070.220.06
Oven Toaster15003.150.91
Rice Cooker100020.15.83
Slow Cooker (Crock Pot)200123.48
Food Preservation


Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Freezer


- 165 litres34010229.58
- 220 litres440158.445.94




Refrigerator


Convention Type


- 140 litres12533.759.79
- 220 litres1905716.53
- 300 litres2006619.14
Frost Free Type


- 200 litres18048.614.09
- 250 litres1905716.53
- 360 litres23082.824.01


Home Entertainment


Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Computer25022.56.53
Hi-Fi set


- RMS O/P 25w + 25w17013.54.44
- RMS O/P 40w + 40w25022.56.53
- RMS O/P 65w + 65w45040.511.75
Television Coloured


-14"708.42.44
-16"9010.83.13
- 20"13015.64.52
- 26"18021.66.26
Television Black & White


- 14"5061.74
- 20"607.22.09
- 24"708.42.44
Video Cassette Recorder8510.22.96
Health & Beauty


Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Hair Dryer5001.20.35
Hair Dryer (folding grip)13003.120.91
Hair Styling set8001.920.56
Lighted Mirror (Incandescent)500.250.07
Lighted Mirror (Fluorescent)200.10.03
Shaver150.0380.01


Miscellaneous


Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Clock21.440.42
Electric Drill2500.040.01
Floor Polisher30030.87
Vacuum Cleaner100020.58
Lightings (average usage 5 hrs/day)


- Flourescent2030.87
...324.81.39
...4061.74
...80123.48
- Filament50.750.22
...152.250.65
...253.751.09
...4061.74
...6092.61
...7511.253.26
...100154.35
...15022.56.53
...200308.70
- Spot Light100154.35
...15022.56.53
...3004513.05
...5007521.75
- Energy saving lamp


(equivalent to 40 watts lamp)91.350.39
(equivalent to 60 watts lamp)111.650.48
(equivalent to 75 watts lamp)152.250.65
(equivalent to 100 watts lamp)2030.87
Laundry


Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Electric water heater


- 4 hrs/day - Storage type150018052.20
- 40 mins/day - Instant type30006017.40
Iron10007.502.18
Washing machine


- without heater68011.333.29
- with heater250057.2916.61
Seasonal


Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Air Conditioner (average usage 4 hrs/day - 75% on time)


Window type


- 9000 Btu/hr120010831.32
- 12000 Btu/hr150013539.15
- 16000 Btu/hr240021662.64
Split Unit - (Single split)


- 9000 Btu/hr10009026.10
- 12000 Btu/hr130011733.93
- 18000 Btu/hr1950175.550.90
Multi Split


- 2 x 9000 Btu/hr1950175.550.90
- 9000 + 12000 Btu/hr210018954.81
- 2 x 12000 Btu/hr250022565.25
Fan (average usage 6 hrs/day)


Table type


- 12"356.31.83
- 14"559.92.87
- 16"7012.63.65
Ceiling fan7212.963.76
Stand type7513.53.92
Box type100185.22



How to figure appliance costs?

The list provided may not include all of the electrical appliances you use. If your appliance is not listed in the chart or if the wattage is different, you can determine the approximate operating cost if you know three things :

  1. Wattage of the appliance (usually found in a metal plate or etched into the appliance).

  2. Number of hours you use your appliance.

  3. Amount you pay per kilowatt-hour for electricity.

When you have these three numbers, use the following formula to find the cost of using your appliance.

wattage of appliance x hours of operation
1000

x electric rate

= operation cost.


e.g A 130 watts TV set is used for 5 hours daily. There fore the cost of using the TV set daily would be

130 x 5
1000

x 0.29 (on average cost) = 0.19 cent

Assuming that the usage is constant, the cost for using TV set for a month (assume 30 days) would be

0.19 cent x 30 days = $5.70

For further detail on our tariffs, please visit the Tariff Rate page.

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